The Cause Not the Symptom
Recently I was chatting with an audience member after a speech and during our conversation he complained of a back issue. He said that he had been playing soccer and his back was causing him trouble so he was taking handfuls of Voltarin and seeing a physiotherapist to get it treated. Unfortunately he didn't realise that his back wasn't the issue, the issue was that he was overweight. Too often we consider the symptom and not the cause. Modern medicine has evolved into 13 minute increments, we walk into the doctor, you have your time, they treat the symptom and you leave. Unfortunately too few a people actually treat the cause, largely because it takes more time to diagnose the 'why' rather than the 'what'. The same thing happens in business. We treat the symptoms of the issue rather than digging down to the root cause. The Japanese have a process of asking the 'why' question five
times. When someone is sick they ask the question 'why'? When they get the answer they ask the why, why, why until by the fifth time you get down to the real cause. This was true for me when I was getting a lot of calf problems during my running career. Constantly I would go to a physio and have my calf treated until an expert told me that the calf wasn't the issue, it was because my hips were out of alignment, that was tightening up my glutes, my glutes tightened my hamstrings and my hamstrings were straining my calfs. Next time something is not working or you are faced with a problem, ask the 'why' question five times and always think to yourself 'what is the real cause of this?' rather than putting a Bandaid over the symptom.